According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
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Solution for bot-based service
Our technologies
Sovran has developed exclusive technologies for creating complex bots, such as our Bot Studio, which combines a hybrid engine and platform integration with our Client Portal, where you can monitor your bot and its performance in real time.
Complementary technologies
Integrated work for complex bots
All our areas are interconnected to ensure that the customer service bot is efficient, with a high resolution rate and low cost. We combine technology, exclusive processes, and our expertise to develop conversational bots with complex dialogues that provide captivating experiences.
Customized chatbots
Design tools
Sovran has the best specialists on its team and the most powerful and modern tools for developing each service bot. We have also developed an exclusive process that enables continuous improvements to transform the bot's service experience with the user into a real conversation.
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Bot studio
The most advanced dialogue generator
Our Bot Studio has been recognized by global experts as one of the most advanced dialogue generators. It is the only tool capable of developing complex dialogue trees and applications for all types of platforms compatible with the VXML standard.
Bot Studio is a powerful tool for developing omnichannel customer service bots that are integrated and learn through interactions with users.
Simple, complex, chatbot, voicebot, one or multiple channels. It doesn’t matter—the Bot Studio is capable of perfectly executing your bot.
Bot Studio features
One of the secrets to the success of Sovran's bots
By using our platform for bot development, the Bot Studio offers several features to build a complete and comprehensive project.
Contextual memory
It keeps the context of the customer's previous questions for new responses.
Intelligent capture
It can capture multiple entities with just one response from the customer.
Diagnosis and probing
Ability to ask follow-up questions, great for capturing issues.
Machine learning + Linguistic learning
The bot learns through its interaction with the user and also evolves its language.
Hybrid console
Use of semantic classifier and structured dialogue in both voice and text.
Side talks
In case of off-topic questions, the bot consults an additional database to respond appropriately.
Automatic continuous improvement
After the project implementation, the bot continues to evolve and improve more and more.
Polarizer and Data Collection
The Polarizer transcribes all information, even over the phone, and assists in collecting customer data.
Bot studio
Combining language and learning technology
The core of our chatbot is a hybrid engine that combines linguistic learning with continuous machine learning. This means that the more the bot interacts, the more it evolves and improves its service. Additionally, our specialists are continually learning from the bot's interactions to refine it.
Hire your botSolution for bot-based service
Client Portal
Monitor your bot's performance and service in real-time through our Client Portal.
Blog
Stay updated with market news
and our Bot Universe
Some companies, attentive to changes in consumer behavior, are moving away from the traditional customer service model. Accelerated by th...
Read moreAccording to a 2016 study by Botanalytics, around 40% of users don’t continue after the first message, while 25% drop off after the second...
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